Frequently Asked Questions


What methods of hair extensions do you do?
Showpony has 2 temporary and 4 permanent methods. The 2 temporary hair extensions methods are a 7piece 20” Clip in & the versatile 20” 3 in1 Halo.  The 4 types of permanent hair extension methods are Slimline Tapes, Skin Weft Tape, Mini Microbeads, and the Weft.
What type of hair does Showpony use?
Showpony uses 100% human hair which is Remy A+, with the cuticle intact and aligned hair and why the hair looks natural when it’s in your hair. 
Where is the hair sourced from?
Showpony hair is an ethically sourced blend of 80% Indian hair for durability, and 20% European hair for silkiness. (click here to read our ethical standard statement)
Are Showpony hair extensions safe for my hair?
Our focus is to perform safe hair extension methods and train stylists to provide expert consultation to recommend the best method for their clients’ hair. 
I’m a consumer, what can I buy?
You can purchase the temporary hair extensions, the Showpony 20” 7 piece Clip in’s and the versatile 3in1 Halo, the accessories, and Showpony shampoo and conditioner.  (link through to each page)
What is the price?
Showpony sells direct to the consumer and the pricing is on the website.
For the professional salon industry, wholesale pricing is available. Click here to apply
Who is eligible for a wholesale account?
Showpony offers wholesale accounts to verified Hairdressing salons, Freelance hairdressers, and wholesalers. Click here to apply
I’m thinking about becoming an extensionist, how do I get started?
Complete the wholesale application form and we’ll be in touch to understand your business requirements and get you set up with a wholesale account.
Why would I choose Showpony for my salon?
Showpony partners with salons providing education and marketing to support salons to be the hair extension salon of choice in their location. 
With over 35 years of industry experience and a thorough 6 step quality assurance process, we are the leaders in producing high-quality and ethically sourced hair. Showpony uses a unique blend of European & Indian Remy A+ hair, available in 35 colours including 11 ombre shades. 
Can I see samples of Showpony hair?
You can purchase a sample kit with the Showpony Colour Book to experience the range and the quality of the hair extensions. Contact

What is the returns policy?
You can return unopened and unused Showpony hair extensions within 30days of purchase.
Click here to view our complete returns policy.
Do I have to pay for freight?
Freight is calculated at the checkout and before you finalise your purchase. Click here to view freight details
Can I get my order sent today?
When we receive your order by 1:30 pm Brisbane time it will be shipped the same day.
What is the delivery time? When will my hair arrive?
During COVID, our freight companies continue to remind us, delivery times can be affected. 
Allow extra time to ensure you receive your order when you want it. Under normal circumstances, deliveries would be received 1-3 business days from placing the order and dependant on your shipping location.
Can I get my order sent express?
All orders are sent express unless the order is heavy when we opt for road freight.
What payment options does Showpony offer?
We accept credit card payment, Mastercard, Visa, American Express, Zip Pay, Afterpay, and bank transfer.
Are 30-day accounts available?
30day accounts can be available upon application. 
How do I place an order?
You can place an order through your online wholesale account 24/7, or call customer service on 1800233386 / 07 5522 0488 or email
Where is Showpony available?
Showpony is available in approved salons in Australia, New Zealand, and Europe. To find your nearest Australian stockist visit the Salon Locator on the website (live link) or email
Can I see the hair in person?
Our team is trained to be able to support you with your enquiry. While we don’t have a showroom, you can speak with one of our team who will put you in contact with the person best suited to your enquiry. Contact us on 1800233386 or 07 5522 0488 or email 
Where is the Showpony head office situated?
Showpony Head Office is based on the beautiful Gold Coast, Queensland, Australia.