Frequently Asked Questions

FAQ

What methods of hair extensions do you do?

Showpony has two temporary and four permanent methods. The temporary hair extensions methods include the 7-piece 20‚ÄĚ Clip In and the versatile 20‚ÄĚ 3 in 1 Halo. The four permanent hair extension methods are Slimline Tapes, Skin Weft Tape, Mini Microbeads and the Weft.

What type of hair does Showpony use?

Showpony uses 100% Remy A+ human hair, with the cuticle of the hair intact and aligned to ensure a natural look. 

Where is the hair sourced from?

Showpony hair is an ethically sourced blend of 80% Indian hair for durability, and 20% European hair for silkiness.

Are Showpony hair extensions safe for my hair?

Our focus is on performing safe hair extension methods and educating stylists to provide expert consultations to recommend the best method for their clients’ hair. 

I’m a consumer, what can I buy?

Consumers can purchase temporary hair extensions, which include the¬†20‚ÄĚ 7 piece Clip In Set¬†and the versatile¬†3 in 1 Halo,¬†tools and accessories, and¬†Showpony Shampoo and Conditioner.¬†¬†

What is the price?

Showpony sells direct to consumers with pricing listed is on the website. For the professional salon industry, wholesale pricing is available. To become an authorised Showpony stockist, apply here. 

Who is eligible for a wholesale account?

Showpony offers wholesale accounts to verified hairdressing salons, freelance hairdressers and wholesalers. To become an authorised Showpony stockist, apply here.

I’m thinking about becoming an extensionist - how do I get started?

Complete the wholesale application form and we’ll be in touch to understand your business requirements and get you set up with a wholesale account.

Why choose Showpony for my salon?

Showpony provides specialised education and marketing support to partner salons to help them become the hair extension salon of choice in their location. With over 35 years of industry experience and a thorough 6 step quality assurance process, Showpony are the leaders in producing high-quality and ethically sourced hair. Showpony uses a unique blend of European & Indian Remy A+ hair, available in 35 colours including 11 ombre shades. 

Can I request samples of Showpony hair?

You can purchase a sample kit with the Showpony Colour Book to experience the range and the quality of the hair extensions. For more information, contact admin@showponyaus.com.au

What is the returns policy?

You can return unopened and unused Showpony hair extensions within 30days of purchase. View our Returns Policy here.

Do I have to pay for freight?

Freight is calculated at the checkout before purchases are finalised. View freight details here.

Can I get my order sent today?

Same day shipping is available on orders placed before 1.30pm Brisbane, QLD time (AEST). 

What is the delivery time? When will my hair arrive?

Due to COVID-19, delivery times can be affected. Please allow extra time to ensure you receive your order when needed. Under normal circumstances, deliveries can be expected within 1-3 business days dependant on the shipping location.

Can I get my order sent express?

All orders are sent express unless the order is exceptionally heavy, which will be sent via road freight.

What payment options does Showpony offer?

We accept credit card payment, Mastercard, Visa, American Express, Zip Pay, Afterpay, Klarna and bank transfer.

Are 30-day accounts available?

30-day accounts are available to approved applicants. 

How do I place an order?

Orders can be placed online 24/7 for retail and wholesale customers, or by contacting Showpony Customer Service team on 1800 233 386, 07 5522 0488 or email orders@showponyaus.com.au 

Where is Showpony available in-store?

Showpony is available in approved salon stockists across Australia, New Zealand and Europe. To find your nearest Australian stockist visit the Store Locator or email admin@showponyaus.com.au

Can I see the hair in person?

Our Showpony team is trained to be able to support our customers with all enquiries. While we don’t have a showroom, you can speak with a member of our Customer Service team to be directed to your closest Showpony stockist. Free call 1800 233 386 or email admin@showponyaus.com.au 

Where is the Showpony head office situated?

Showpony HQ is located on the beautiful Gold Coast, Queensland, Australia.