Frequently Asked Questions

Hair Care Information

How many packets of tape make an average full head of Hair Extensions?

An average full head would be 4 packets of Premium Slimline Tape Extensions, Skin Weft or Mini Microbead Hair Extensions. We recommend increasing the packs required to 5 for our 24” Premium Slimline Tape Hair Extensions, to maintain consistency to the ends. Weft Hair Extensions come in 100g full head packs and are cut to size for your individual placement requirements. Showpony Mini Microbead Hair Extensions require 4 packs to an average full head. All “Full Heads” are a guideline only, with some thicker hair types requiring more than the recommended average full head. Always consult your stylist for your specific requirements

How do you remove the Tape Extensions?

All removal processes for Showpony Hair Extensions should be performed by a salon professional to ensure safe removal. Attempting to remove Extensions without professional supervision may result in damage to the natural hair, or damage to your Extensions, voiding your warranty

Spray Showpony Tape Remover into the centre of the tape, place the end of a tail comb gently between tapes and slowly free the two sided from one another. If you feel any resistance, spray again with Showpony Tape Remover to release. Remember to remove the old tape from the removed Extension to avoid the spread of residue throughout your Extensions. Always peel from the centre never the sides. Please note: Some residue may be left in the natural hair, which can occur if too high a heat has been used on the Extensions during wear. To remove this from the natural hair, apply 1-2 sprays of Showpony Residue Remover and gently comb out. Deep Cleanse the natural hair 2-3 times with Showpony Deep Cleansing Shampoo to ensure all traces of the Showpony Residue Remover have been washed away before having the Extensions re-applied. Residue or traces of Showpony Residue Remover that have not been effectively cleansed may cause slippage of your Extensions.

Coloring Hair Extensions

Showpony Professional provides an extensive color range making selecting the perfect color match for the client without having to color easy. If, however the client insists on coloring or toning, they should be made aware of the risks during their consultation, including compromising the quality of their extensions and/or voiding their warranty. Remind your clients to seek expert advice from yourself if thinking about changing their hair color whilst wearing extensions. If coloring is necessary in salon, never use developer stronger than 10vol or 3%, shampoo and towel dry before applying to remove the leave on treatment that is on the extensions when new, ad always test strand to check the individual reaction. Check that your client is happy with their natural hair color during the consultation and is not planning to make any changes.

How do I curl my Showpony Heat Resistant Ponytail?

You can use small hot rollers, dip into hot water and set aside to cool down and dry. Once they have dried remove the rollers.

How many pieces of tape are in each pack of Replacement Tapes?

60 pieces, which is the equivalent to one and a half average full heads.

What Is the Showpony Tape Remover made from?

Showpony Tape Remover is made from Isopropyl Alcohol.

Can you perm Showpony Hair Extensions?

We do not recommend perming Showpony Hair Extensions, as they have already undergone a lengthy chemical process. Perming Showpony Hair Extensions will void any warranties and may compromise the quality of your Showpony Hair Extensions.

How long after your initial extension application can you wash the hair?

Showpony Slimline Tape Extensions require 72 hours to create a bond with one another, so we ask that you do not allow your hair to get wet, do any strenuous exercise or wash your hair during this time. Weft and Mini Microbead extensions do not have any adhesive so can be washed within 24 hours of application.

What Shampoo and Conditioner do you recommend using?

Our Showpony Maintenance Shampoo and Strength & Shine Conditioner has been specifically formulated to not affect the adhesive of our tapes. We also guarantee the tape for slippage for 6 weeks if you use our range. Shop our aftercare

Can you use Keratin or protein on the extensions?

We do not recommend the use of Keratin products either before application or on Showpony Hair Extensions, as either can cause slippage of the tape, or cause brittleness in the hair itself. Keratin can also create a build-up on the hair shaft, inhibiting the adhesion of the tape to the natural hair.

What products shouldn’t be used on extensions?

Whilst wearing Showpony Hair Extensions, we recommend avoiding products containing citrus extracts, oils including Moroccan or Argan oils, silicones or their derivatives, protein or keratin-based products and products containing a high alcohol content. This includes any medicated or toning shampoos and tanning products. Using these products may cause tape slippage or discolouration to your Hair Extensions.  Some chemical based sunscreens may also cause discolouration of your Hair Extensions and may void your Showpony warranty.

What does it mean if the tape becomes sticky or tacky before my retape is due?

This is often due to the use of high heats on your Hair Extensions. Hot Showers, Hair Dryers on maximum temperature & Hot Irons being run over the upper portion of the Hair Extensions will speed up the natural deterioration of the adhesive. If you notice the adhesive becoming sticky during wear, use Showpony Deep Cleansing Shampoo to remove and Showpony Residue Remover to clean during your regular reapplication. You will need to ensure that the Showpony Residue Remover is cleansed thoroughly off the top of your Hair Extensions before attempting to replace the Tape Adhesive, to prevent slippage or the replacement tape not adhering to the top of the Extension.

What hair blend is the human hair made from?

It is a blend of 20% European and 80% Indian, Indian for strength and durability, European for a soft, silky texture.

What Does Remy A+ Mean?

Remy A+ means all the cuticles are intact and aligned downward in the same direction as your natural hair. This means that you are always brushing in the direction of the cuticle therefore the hair is less likely to get tangled or matted.

What Does the “A+” Mean?

Highest quality of Remy Hair.

Showpony Hair Extensions are lightened using a gentle “cold lifting” service which gently removes the natural pigment from the hair without causing damage. This allows the cuticles to remain intact, maintaining the high quality of the hair.

How wide are the Slimline Tape Extensions, the Skin Weft Tape Hair Extensions and the Replacement Tapes?

4cm wide.

Why is the tape 4cm wide?

Showpony Professional has specifically designed the width our Premium Slimline Tape Extensions and Skin Weft Tape Extensions to safely distribute the additional weight of the extension across the natural hair or “Foundation Section” without causing stress or damage.

How many grams of hair is in 1 packet of Mini Micro Bead Hair Extensions?

Each pack comes with 25 1g strands, with a total of 25 grams per pack.

How many grams in 1 packet of Tape Hair Extensions?

Each pack comes with 10 2.5gm Tape Extensions, totalling 25grams per pack.