Privacy Policy

We recognise that the privacy of all our customers is important and we will endeavour to protect all information that our customers provide to us. Contact from us will be minimal, private, correct, safe and in control of the individual whose details were provided.

If you have any concerns with regards to your privacy, please call our free call number 1800 233 386 and ask to speak to our privacy officer or send us an email at


What do we do with your Information?

We are principally a wholesaler that supplies product to salons and retailers across Australia.

We receive information from many sources including; retail stores, salons, online retailers and from your direct contact with us. This direct contact can result in you providing us with information through order forms, signing up to our newsletter, giving us your details for a promotion or competition, completing a lay-by, joining a Showpony Reward scheme and other contact with Showpony.

This helps us keep you up to date on our products and everything Showpony. We will do this by using the information you provide to us to do mail-outs, send you offers, keep you up to date on any reward program we run and other similar contact. We may also send newsletters that may include upcoming promotional material, competitions, giveaways or information on new products.

We will never pass your information onto a third party without consent and understand the importance of your privacy. If you have received any material from us, in any form, and no longer wish to receive it, then please let us know we will take you off our distribution list straight away.

If you are under the age of 18, you must inform and have the consent of your parent or guardian about Showpony’s Privacy Policy and Terms & Conditions before placing an order with us. When visiting, you accept and consent to the practices described in this Privacy Policy and the Terms and Conditions.


Information Required & Collected

We do not hold or store credit card information without your consent.  We only obtain information to process orders, inform you of special promotions, new catalogues, service improvements and any important changes to the Showpony business that may be of interest to you. You can always choose not to receive these types of notifications. We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. An example of when we may seek your consent to share your information with third parties is where information is provided to a delivery or courier service. Your phone number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.


Security of your Information

Keeping your personal information secure is a priority for Showpony. To maintain this personal information securely we have implemented appropriate technical and organisational measures to make sure no-one outside Showpony can get access your information.

We will keep your information for as long as it is necessary for any ongoing business, we do with you and to comply with any other legal requirements, for example Taxation legislation may require us to maintain records for a period of time.


Your information, your rights

You have rights in relation to information we hold about you. If our marketing information or contact is unwanted, you are always able to contact us to cease this type of contact. Our emails will also have an unsubscribe option. You can also contact us about what data we hold about you, get copies of this information and object to any continued use of the data in certain circumstances. If you have any questions, concerns, or are at all unhappy about our use of your information please contact our privacy officer on 1800 223 386 or



Please call our Free Call Number 1800 233 386 or email us