Frequently Asked Questions

FAQ - Halo


Can I colour my Showpony hair extensions?

"We do not recommend colouring your Showpony Hair Extensions as we cannot guarantee the outcome of colouring as some colour products contain ingredients that can affect the adhesive on our tapes. If you choose to colour Showpony
Hair Extensions this will void the warranty. You are best to colour your natural hair to match the extension colour. If you chose to colour the extensions, we would suggest to not use anything stronger than a 3% developer, use a toner or coloured shampoo and do a spot test first. Always ensure you retape the hair if you get any product on the tapes."

Can I perm my Showpony Hair Extensions?

We do not recommend or guarantee it, as the Extensions have undergone a chemical process. Perming the hair extensions will void the Showpony warranty and possibly damage the integrity/quality of your hair extensions.

What products and ingredients can I and can't I use on my Showpony Hair Extensions?

Our Showpony Shampoo & Conditioner has been specially formulated to care and protect your Showpony Hair Extensions. Stay away from shampoo or products containing Argan or Moroccan oils, oils, protein, citrus, high alcohol content, Keratin treatments or lauryl sulphate. This includes any medicated or toning shampoos and fake tanning products. Using these products may cause tape slippage and/or discolouration to your extensions and may void your Showpony warranty.

Can I use Keratin on my Showpony Hair Extensions?

No. Your Showpony hair extensions have already undergone an intense chemical process. We do not recommend using Keratin on your Showpony Hair Extensions.

What does double-drawn mean?

Double-drawn is where the hair has been pulled through the hair extension hair mats twice. The hair appears thicker to the ends as there are less shorter hairs. This is fantastic for clients that want a thicker look to the ends.

What does Remy A+ mean?

Remy A+ means all the cuticles are aligned, so all the hair has been placed in the same direction. This means that you are always brushing in the direction of the cuticle. You are brushing the hair down not up. Therefore, the hair is less likely to get tangled or matted. A+ is high quality Remy hair.

How much hair is in the halo?


What length is the halo?

26cm across hair length 20”.

How is it attached?

With a small transparent string that sits across the top of the head like a headband. There are also two removable Velcro clips attached to the lace backing that can be used for extra security if you choose.

What happens if I snap my string or loose my clips?

Replacements are available for purchase here on the Accessories product page.

There is 1 x replacement string is included in each pack.

What do I wash it with and how do I store it?

We always recommend you use the Showpony shampoo and conditioner as it is specifically designed to maintain the optimal moisture level in your hair extensions. It is also required to maintain the warranty on your Showpony hair extensions. All products should always be Paraben, sulphate and oil free, low in protein, alcohol and have no citrus derivatives. We suggest you store the halo hanging if possible.

Will it blend with my natural hair?

If you have a blunt cut or have very thick hair you may need to have your extensions blended. It is always best to have this done by a salon trained in cutting and blending hair extensions.