Frequently Asked Questions

FAQ - Halo

3 in 1 Halo

Can you colour the Showpony 3 in 1 Halo?

We do not recommend the colouring of Showpony Hair Extensions, or the use of toning shampoo and or conditioners. If you choose to do so we recommend this only be performed by an approved Showpony Hair Extension Stockist. For a list of Showpony Approved Salons, please visit our salon finder. Colouring the Extensions may also void the warranty. Please refer to https://www.showponyaus.com.au/pages/returns-exchange for returns policy.

Can you perm Showpony Hair Extensions?

We do not recommend perming Showpony Hair Extensions, as they have already undergone a lengthy chemical process. Perming Showpony Hair Extensions will void any warranties and may compromise the quality of your Showpony Hair Extensions.

What products should I avoid using on my Showpony 3 in 1 Halo?

We recommend avoiding products containing citrus extracts, oils including Moroccan or Argan oils, silicones or their derivatives, protein or keratin-based products and products containing a high alcohol content. This includes any medicated or toning shampoos and tanning products. Using these products may cause discolouration to your Hair Extensions.  Some chemical based sunscreens may also cause discolouration of your Hair Extensions and may void your Showpony warranty. Shop our aftercare https://www.showponyaus.com.au/collections/hair-extension-care-products

Can I use Keratin on my Showpony Hair Extensions?

No. Your Showpony hair extensions have already undergone an intense chemical process. We do not recommend using Keratin on your Showpony Hair Extensions.

What does single-drawn mean?

Single-drawn is where a combing process has been used to remove shorter hairs from the Hair Extension drop, whilst maintaining a natural taper on the ends, as would occur in a natural head of hair. This taper allows for a more natural weight line, shortening the time required to blend to the natural hair and softer colour blends when mixing multiple colours together in the one head.

How many grams of hair is in the Showpony 3 in 1 Halo?

95 grams in total.

What size is the Showpony 3 in 1 Halo?

26cm wide and 20” in Hair Length.

How do you attach the 3 in 1 Halo to the natural hair?

How Do You Attach the 3 in 1 Halo to the Natural Hair?


The Showpony 3 in 1 Halo is attached with a small transparent string that sits across the top of the head like a headband. There are also two removable Velcro clips attached to the lace backing that can be used for extra security if you choose.

What happens if I break my string or lose my clips?

There is one replacement string included in each pack, or replacements for either the string or velcro clips on our Accessories page.

What do I wash it with and how do I store it?

We always recommend you use the Showpony Homecare Products as they are specifically designed to maintain the optimal moisture level in your Hair Extensions. We recommend avoiding products containing citrus extracts, oils including Moroccan or Argan oils, silicones or their derivatives, protein or keratin-based products and products containing a high alcohol content. This includes any medicated or toning shampoos and tanning products. Using these products may cause discolouration to your Hair Extensions.  Some chemical based sunscreens may also cause discolouration of your Hair Extensions and may void your Showpony warranty. Shop our aftercare https://www.showponyaus.com.au/collections/hair-extension-care-products We suggest you store your Showpony 3 in 1 Halo hanging if possible.

Will it blend with my natural hair?

If you have a blunt cut or have very thick hair, you may need to have your extensions blended. We recommend this always be performed by a Showpony Approved Salon.