To make your order please call our Free call Number: 1800 233 386. Payments can be made by Visa, MasterCard, Cheque or Direct Deposit. Upon payment being received and cleared, your order will be processed immediately. All credit card holders are subject to validation checks and authorization by the card issuer.
IMPORTANT RETURNS AND EXCHANGES
We will not accept unauthorized returns of Hair Extensions. If you receive your purchase and are in any way unhappy with it please contact us. Please also note…once the hair has been removed from its original packaging we are unable to accept a return. A returns form will be required to be filled out to accompany the goods. Please contact us if you do not have a returns form to complete. If goods are returned without the correct paperwork, a credit will not be processed.
If you have been authorized to return a product it MUST be returned in its original packaging and in the same brand new condition in which you received it. If an item is returned and we deem that it has not been returned to us in the original brand new condition in which it was sent then the item will be returned to you at your cost and no refund issued.
If you have purchased Clip in Extensions please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we cannot accept a return. If hair has been cut or coloured/altered in any way returns cannot and will not be accepted under any circumstances. We offer no warranty or guarantee on hair that has been coloured. Do so at your own risk.
If a clip is loose these can easily be restitched back on using normal needle and thread. If a clip is broken we will happily send you a replacement clip so that you can sew it back on. We will even include a few spares for you. Clips can and do break/come loose etc and as such we will replace the clip, but not the entire hair extension set. Clips are considered a consumable part of the hair extensions. Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use.
If we are refunding your purchase for any reason only a refund of the purchase price will be issued. Postage costs are non-refundable. Return postage is at the expense of the purchaser. We will not cover return postage costs and parcels marked “Return to Sender” will be refused. Hair Extensions are classed as”human product” Health Department regulations restrict us from accepting returns of Hair Extensions. If you are unsure of a colour please call us on our Free Call number: 1800 233 386.
SHIPPING AND DELIVERIES
All orders are processed within 24 hours. We will endeavour to have your items to you as soon as possible although deliveries range between 1- 4 days depending on where you are in Australia. If you would like your items overnight express you WILL incur an extra charge please ask our customer service team member when placing your order for more details. Any orders placed on a weekend will be processed on the Monday. Our Customer Service team member is available Monday- Friday from 8am- 5pm AEST. Please call 1800 233 386.
Our office hours are Monday to Friday 8am to 5pm AEST
Please note: Our Offices will be closed for QLD Public Holidays
Showpony Hair Extensions are by far the best hair extensions on the market, this is because their two tone colour range blends so naturally and easily into many hair colours. I use Showpony extensions to create beautiful editorial looks for magazines and newspapers, as well as for models behind the scenes at fashion week’s and shoots. I have clients (who include fashion and beauty media) that come to our salons in search of thicker, longer or coloured hair without the bleach, and Showpony extensions always help my clients achieve their desired look.
Caterina Di Biase
Heading Out Hair & Beauty